SERVICE PAYMENT

When signing up for an account with Owl Hosting, the Customer agrees to pay for the period of one year (365 days) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system.

Owl Hosting will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. Owl Hosting reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.

Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. Owl Hosting reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.

MONEY BACK GUARANTEE POLICY

Owl Hosting offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to billing@duoservers.com, and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services (for more information see chapter 10 of this document).