SERVICE GUARANTEES

Owl Hosting guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

Server Hardware Breakdown;

User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, Owl Hosting is not responsible for the downtime);

Failure due to software that is not explicitly supported by Owl Hosting. If a hardware crash provoked by the customer consequently occurs, Owl Hosting is beyond the control and responsibility for the resulting downtime.

For more information, please read our Service Level Guarantees.